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We remember heartbreak, falling in love, breakdowns, breakthroughs.

A warm and welcoming can make students feel supported and can contribute to student success.

When it comes to making a purchase decision, scores of customers look for the opinion of other consumers with similar tastes.

A curt tone in an email message can make a request seem like a command.

They are ambiguous, confusing, and can get challenging to manage.

Lessons from Other Industries While there are some unique aspects to customer service in the legal setting, many of the principles of good service are the same as in other business and service contexts.

Choosing to become an anthropologist was a risk.

We are much more sensitive to exceptionally bad experiences than exceptionally good ones.

Lee Library, Brigham Young University, Provo, Utah• Not satisfied at all How did you feel after the event? 2004, The Arts Go To School: Classroom-based activities that focus on music, painting, drama, movement, media, and more, Edited by David Booth and Masayuki Hachiya, Sidebar quotation , Quote Page 14, Published by Pembroke Publishers, Markham, Ontario, Distributed by Stenhouse Publishers, Portland, Maine.

I am not in love with the football captain.